CANCELLATION POLICY
This Cancellation Policy applies to ProLinen.com
We make every effort to fulfil all the orders placed. However, please note that there may be certain orders that Pro Linen is unable to process and reserves the rights to cancel or reject the acceptance of such an order and the decision of Pro Linen in this respect shall be final and binding on the customer. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, problems identified by our fraud avoidance department or due to certain unforeseen circumstances.
Our Customer Care Team will communicate to you if all, or any portion of your order is cancelled. If your order is cancelled after your credit/debit card has been charged, the said amount will be reversed back into your Account.
The Various Types of Cancellations would be
Cancellation by the Customer
Cancellation by the Customer shall be valid only if made within 12 hours of placing the order.
Cancellation by Pro Linen
Reasons for cancellation of orders by Pro Linen include but are not limited to the reasons listed below.
In the event that a product is listed at an incorrect price or with incorrect information due to a system error product information/Pricing, Pro Linen shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product.
Pro Linen reserves the right to cancel any order with due intimation to the concerned person, under situations where Pro Linen is not able to meet the requirement of the order placed. As a part of these additional security measures, Pro Linen might request customers to provide relevant supporting documents (Identity proof, Address Proof etc). In case the requested documents are not shared with us, Pro Linen reserves the right to cancel the order entirely with due intimation to the concerned person.
In the event that a product is ordered is not serviceable to customers location (pin code) and an order gets placed due to system errors, Pro Linen shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product.
Refunds
If the payment was by Credit Card or Net-Banking, we will refund in the same Credit/Debit Card or Net-Banking account. Typically refunds are processed in less than 14 working days.
Please note that we shall not be responsible for any delays in credit to the Cardholder's credit card/ debit card account as that is managed by the Cardholder's issuing bank. In case of any delay, it shall be up to to the customer to take it up with their respective credit card bank with the reference of Pro Linen’s refund process reference.
Email us at sales@prolinen.com or call us at +91-9945-000-004 in case of any assistance.