ProLinen.com is a property of Surabhi Home Collection, an Indian Company registered under the Companies Act, 2013 having its registered office at #6, Yadava College Road, Off Race Course Road, Madhava Nagar, Bengaluru, Karnataka - 560001
Information we collect
We might collect your name, email, mobile number, phone number, street, city, state, Pincode, country and IP address.
Payment and billing information
We might collect your billing name, billing address and payment method when you buy a product. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner PayU and RazorPay.
Information you post
We collect the information you post in a public space on our website or on a third-party social media site belonging to ProLinen.com
We may collect demographic information about you, products you like, products you intend to purchase, products you buy, or any other information provided by you during the use of our website. We might collect this as a part of a survey also.
If you use our website, we may collect information about your IP address and the browser you're using. We might look at what site you came from, the duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.
We collect information in different ways
We collect information directly from you
We collect information directly from you when you buy products. We also collect information if you post a comment on our websites or ask us a question through phone or email.
We collect information from you passively
We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.
A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer's hard drive. The cookies do not contain any of your personally identifiable information.
We get information about you from third parties
For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.
Use of your personal information
We use information to contact you:
We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.
We use information to respond to your requests or questions
We might use your information to confirm your purchase.
We use information to improve our products and services
We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
We use information to look at site trends and customer interests
We may use your information to make our website and products better. We may combine the information we get from you with information about you we get from third parties.
We use information for security purposes
We may use the information to protect our company, our customers, or our websites.
We use information for marketing purposes
We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy products from us we'll enrol you in our newsletter.
We use information to send you transactional communications
We might send you emails or SMS about your account or a product purchase.
We use information as otherwise permitted by law.
Sharing of information with third-parties
We will share information with third parties who perform services on our behalf
We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.
We will share information with the shipping companies
We share your information with the shipping companies and other parties responsible for fulfilling the purchase obligation. The shipping companies and other parties may use the information we give them as described in their privacy policies.
We will share information with our business partners
This includes a third party who provide us with raw material or other services, or who operates a venue where we manufacture/process or store our products. Our partners use the information we give them as described in their privacy policies.
We may share information if we think we have to in order to comply with the law or to protect ourselves
We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests it. Or, we might also share information when we are investigating potential fraud.
We may share information with any successor to all or part of our business
For example, if part of our business is sold we may give our customer list as part of that transaction.
We may share your information for reasons not described in this policy
We will tell you before we do this.
You can opt-out of receiving our marketing emails
To stop receiving our promotional emails, please email firstname.lastname@example.org. It may take about ten days to process your request. Even if you opt-out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.
In accordance with Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Mr. Pradeep Prabhakar
#6, Yadava College Road, Off Race Course Road, Madhava Nagar
Bengaluru - 56001
If you have any questions about this Policy or other privacy concerns, you can also email us at email@example.com
Updates To This Policy